Job location:
EMEA/Portugal (only store)


Job type:
Brand / division:
Ermenegildo Zegna is an Italian luxury fashion house, specializing in men's clothing.
Position's Scope:

As a Zegna Area Retail Manager you will lead the market and own the execution of the brand strategy, by setting direction, coaching and developing the store teams, building succession plans and participating in regional retail decisions for Spain and Portugal.

You will drive profitable top line sales growth and operational excellence in our stores to provide exceptional service, foster long-term client relationships and finally represent the spirit of the Zegna Brand

Job responsibilities
Business Development and Sales Management
⦁ Achieve the area sales targets and operating results across the territory assigned;
⦁ Identify and maximize the business potential of each stores and define actions plan to ensure target achievements, engaging Store Managers on required contribution to targets
⦁ Develop effective networking across the area and share knowledge and understanding of business local trends with store teams
⦁ Communicate and use Company KPIS and measure performance results and share best practises across the area
⦁ Partner with local Marketing and Merchandising department and propose ideas to customize in-store events/initiatives;

Customer Engagement
⦁ Ensure a true luxury customer experience across  the area, constantly nurturing a customer centric culture and “story telling” capabilities in store teams
⦁ Identify and propose to the Regional Retail Director new opportunities for achieving bespoke customer service across all stores, and provide new solutions based on customers’ feedback
⦁ Coach and work with Store Managers sharing best practices to improve customer relationship and maintain customer loyalty

Team Development
⦁ Coach and empower Store Managers to develop their skills and competencies to support their managerial growth;
⦁ Ensure succession planning in the area through the identification and development of a talent pipeline;

Brand Presentation
⦁ Ensure Store teams are trained on Zegna guidelines to realize  the correct implementation of visual, product presentation and store image;

Store Operations
⦁ Ensure all the stores applies compliance requirements to all areas of operational activity: loss, asset protection; inventory control management.
Candidate's profile
A minimum of 3 years’ experience as Area Manager Retail in luxury retailer with various points of sale.

Initiative, Flexibility, Good people skills, Decisive and autonomous, highly motivated and focused.

Native Spanish and Good English, Italian would be a plus.

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