Customer Understanding & Engagement
Provide memorable luxury customer service experience by:
Conveying a brand messages and values through storytelling to create an emotional connection and promote brand loyalty and leverage “Zegna Stories” to support and enhance the selling ceremony;
Guaranteeing Selling Flow execution to understand the client and build intimate knowledge of preferences, contact information, and lifestyle to develop customer profiles;
Demonstrating agility in responding to different customer types, using flexibility in conversational style and approach;
Offer personalized service as part of the Zegna experience, to meet the customer’s current and future needs demonstrating basic understanding of Made-to-Measure and the ability to introduce and promote it through a sophisticated selling flow.
Drive and maximize sales performance to consistently achieve individual sales target while ensuring a luxury costumer experience;
Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager;
Propose service, MTM, RTW products; visual and operational improvements that assist the team to achieve and overcome selling challenges.
Actively communicate customer, product and other store information to the broader store team to ensure customer and business needs are met Role model good team work to enhance the overall team moral to create an enthusiastic and engaged sales force environment.
- Proven ability to drive and exceed individual and store results
Adhere to Zegna store operations and time and attendance policies and standards;
Follow the directions of the Store Manager or appointed team member on store operational tasks that includes but not limited to stock room, inventory, cashiering, reporting duties, guest beverage service etc.
- Deep passion for fashion and luxury
- Excellent commercial awareness and customer centricity
- High flexibility and ability to adapt to different customers
- Team-player mindset
- Strong communication skills
- Ability to work in a fast moving and dynamic environment