Store Customer Advisor (Sales Assistant) Temporary -Frankfurt-Chinese speaker

Job location:
EMEA/Germany (only store)

City:
Frankfurt

Job type:
FULL-TIME
Brand / division:
Ermenegildo Zegna is an Italian luxury fashion house, specializing in men's clothing.
Position's Scope:
Ermenegildo Zegna, one of the most known and established Luxury brands, is looking for a passionate and talented Store Customer Advisor for our boutique in Frankfurt.
The Store Customer Advisors transforms the store visit into a memorable luxury shopping experience, as Brand Ambassadors they engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors build a relationship with each customer that lasts over time, and begin with the quality of their welcome, the gestures and rituals of the selling ceremony and the provision of the highest level of service
Job responsibilities
 
  • Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset
  • Demonstrates entrepreneurial mindset in developing the business
  • Consistently and effectively attract new customers and develop a customer database
  • Discover customers’ needs through exploring customer preferences and occasions for which the customers are shopping
  • Anticipates customers’ needs and act accordingly to exceed customer expectations
  • Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience
  • Utilizes CRM software as the  primary tool for after sales communication
  • Takes ownership of solving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair
Candidate's profile
  • Chinese mothertongue, German fluent
  • Relevant experience in retail / Luxury Retail companies
  • Passion for selling
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